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CUSTOMER SERVICE

Working Hours
  • Mon 8:00AM - 5:30PM
    Tue 8:00AM - 5:30PM
  • Wed 8:00AM - 5:30PM
    Thu 8:00AM - 5:30PM
  • Fri 8:00AM - 5:30PM
    Sat Closed
  • Sun Closed

CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

What People Say About Us


  • -Lester B.

    On a trip from Orange County to San Jose area, my engine spit out a spark plug. After a Google search for auto repair, I called and Adam the service writer, knew what needed to be done. He checked his stock, and said he can compete the repair this afternoon. They promptly repaired the spark plug hole, replaced defective parts and I was on my way in a couple of hours. Courteous and honest service.


  • -Julia H.

    Really nice people, clean and very nice lobby, knowledgeable, and they service CNG vehicles.


  • -Maria M.

    I have been going to them for a few years. They always go the extra mile. Friendly and courteous and always stand behind their work.


  • -Kenneth L.

    Very good first time experience with Mekaniks. They are polite, professional and honest with a reasonable price.


  • -Beth B.

    This is my first time to write a review, the guys here(Mario, Adam, Christian just to name a few) are the most helpful and honest, reliable shop to do business with. We live in Ojai and bring our Volvo XC90 here over any mechanic shop. We've had many problems with this car since purchase and they have resolved every problem we've had. Beyond never being annoyed to my many phone calls they have the BEST customer service, prompt repairs, they really look out for you. My car broke down with my 3 year old in the car in an intersection in topanga my tow insurance was going to take 2 hours and Mario sent 2 tow trucks to come take me to safety within 45 minutes! This is one of the many reasons we will never take out cars to anybody but them. Truly exceptional care for the people and cars they repair! I would give them 1000 stars if I could!!


  • -Phillip A.

    I'm very picky with auto repair places since I almost always have bad experiences. This was one of the best experiences I've had ever. Fast, professional, friendly, I will be going here from now on!


  • -Annie H.

    These people are intelligent and helpful. Clean shop. Fair prices. I am happy with services they have provided.


  • -F.F.

    Strongly recommended. If you want a shop that's honest and doesn't just want to take money from you, mekanik plus is the place. I went in to get my transmission serviced and, honestly would have spent the money needed to fix it. After speaking with Adam he explained that I had a warranty on it and to take it to Nissan instead of just taking my money. Thanks guys.

Call us for service: 805-487-8559

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